![]() I'm yet to find a reliable correlation between the stress I'm putting on the computer and when this issue occurs. It doesn't seem to be related to resource usage.This happens whether I'm listening through the speakers plugged into the Focusrite, or using headphones plugged into the Focusrite. I've tried connecting this adapter to different USB-C ports, and I've also tried a different USB hub. The unit is connected to the computer using the USB-C/USB-A adapter that came with the XPS. I've never had a single issue since I bought it a few months ago, and I listen to music for hours on end, as well as record music with it. I also have a Mac Mini, and a custom-built PC running Windows 10 Pro, and this unit works flawlessly on both. ![]() Instead of a garbled mess, it was more like a very consistent and steady popping (not sure if this was just a fluke). I will say that with the buffer size cranked up to around 512, the issue seemed to be a little different. I've tried both raising and lowering the buffer size in the Focusrite settings and the issue still occurs. Raising or lowering the buffer size doesn't help, but it sort of changes things.This makes me think there's some sort of sample rate mismatch going on, but I've checked the Focusrite and Windows settings, and they're both using 48kHz (I've also tried 44.1 to no avail). Sometimes it not only becomes garbled, it also slightly slows down the audio I'm listening to. Toggling a sound-related setting, such as the sample rate on either the Focusrite or Windows settings, or the buffer size.Unplugging/replugging the Focusrite, or toggling the output audio to built-in speakers and then back.Turning off whatever audio is playing, and waiting 5-10 minutes (it's yet to correct itself while any audio is playing).It will stay like that until I either toggle an audio setting (such as the sample rate), unplug/replug the unit, or just turn off the music and leave it for a few minutes.Īll the details I know and things I've tried: Here's a link to a video I uploaded demonstrating the issue while it was happening.Įverything will work fine for anywhere from 5 minutes to an hour, then I'll start to hear a couple of audio hiccups, like quick little glitches or pops, and eventually it becomes a garbled mess (sounds like a robot talking underwater). When using it with my brand new XPS 15 9500, the audio output intermittently becomes garbled with no apparent reason. 720p50.I have a Focusrite Scarlett 2i2 (3rd gen) audio interface. Version 9.8 seems to work well with 1080 resolutions and also provides some more modes‚ e.g. You can also downgrade to an older driver version. If you need to use 1080i50 or 1080p50‚ please try to set your capture device to 1080i25 or 1080p25 and check if this works. Special note for Blackmagic devices: newer driver versions might not allow 1080i50 or 1080p50. find your capture device and use one of the supported resolution/framerate combinations displayed under "Formats".open an additional Chrome tab and load chrome://media-internals.log in to SessionLinkPRO | Video or SessionLinkPRO | Conferencing. ![]() ![]() Supported resolutions/framerates differ on different devices. If video source and capture device settings match and the preview still stays black‚ you are probably using an unsupported resolution and/or framerate. This applies especially to all Blackmagic products. With many capture devices‚ it is mandatory to match resolution and framerate of the video source and the capture device.
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